We try to ship all of our orders within 48 hours. Our terms for payment are CC, C.O.D., and Net 30 days on approved credit. There are some exceptions to this as some of the product we sell we will not ship C.O.D. due to problems with logistics and costs.
Warranties are expressed where applicable. Power tool warranties should not be returned to us, but we should be contacted for information regarding the closest warranty center to have your tool fixed if necessary.
If you ever have a problem with any of the products you purchase from us, feel free to contact us immediately so that we can assist you with your problem. We understand that sometimes problems occur and we want to be there to resolve all issues so that we can ensure further business with you.
Returns need to be pre-authorized with our customer service department prior to return. Refunds will be allowed on non-electrical merchandise that is new and unused and received by us within 30 days of the original invoice date. All refunds need to be requested in writing (fax is acceptable). Click on the “Returns” link in the Customer Service Section at the bottom of the home page.
Returns received after the 30 day period will be subject to merchandise credit only. ALL RETURNS are subject to a 15% restocking fee. All returned checks are subject to an additional $25 charge.